Priority 9 from the Social care and support for older people PSP

UNCERTAINTY: How can social care for older people be kept at a consistent high quality? (Priority 9)
Overall ranking 9
JLA question ID 0102/9
Explanatory note Older people and carers asked why there were very different standards of care from different companies and different carers and how this could be corrected.   
Evidence

No evidence identified 
Health Research Classification System category Generic health relevance 
Extra information provided by this project
Original uncertainty examples Having had 2 different care companies providing domiciliary care there is a significant difference in the quality and standard of care provided. As an initial recipient of home care we had no benchmark, but on receiving care from a second provider we are now aware of the disparity in services delivered. Perhaps this could be more stringently regulated? I am not reporting poor care from either company, but one provided an adequate service, whilst the current provider delivers an exemplary service. ~ More consistency, care package was changed due to a contract change and this caused a long period of poor service. ~ Just keep the care package consistent and reliable. Audit the care provider. 
Submitted by 5 x carers 
Project information
Project unique ID 0102
Project name Setting priorities for social care research in Wales
Total number of uncertainties identified by this project. 35  (To see a full list of all uncertainties identified, please see the detailed spreadsheet held on the JLA website)
Date of priority setting workshop 16 & 17 September 2020