Priority 7 from the Seniors' Health (Alberta, Canada) PSP

UNCERTAINTY: What interventions and programs best enable older adults to more easily navigate the healthcare system? (JLA PSP Priority 7)
Overall ranking 7
JLA question ID 0083/7
Explanatory note

People felt that healthcare systems were difficult to work in and that often barriers were in place, which led to dissatisfaction. People wanted to make their dealings with the system easier but it wasn’t clear how best to do this.


People's experience in adult social care services: Improving the experience of care and support for people using adult social care services. (2018, February). Retrieved from

Health Research Classification System category Generic health relevance
Extra information provided by this PSP
Original uncertainty examples Our system is not user friendly and it is very challenging for those not aware of how our system works to know how to use it. Many people fall through the cracks. ~ Navigating the complex health care system for people without an appropriate advocate.  ie seniors without well family members, or seniors with cognitive impairments ~ It's soooo complicated for older adults to navigate the health care system especially if they do not have someone advocating for them
Submitted by  Health/Social care provider 12, Caregiver 3, Older Adult 1, Other 2
PSP information
PSP unique ID 0083
PSP name Seniors' Health (Alberta, Canada)
Total number of uncertainties identified by this PSP. 97  (To see a full list of all uncertainties identified, please see the detailed spreadsheet held on the JLA website)
Date of priority setting workshop 13 August 2018