Priority 19 from the Adult Social Work PSP

UNCERTAINTY: What difference does it make if social workers are the first point of contact, rather than receiving referrals via a triage system? (JLA PSP Priority 19)
Overall ranking 19
JLA question ID 0074/19
Explanatory note Not available for this PSP
Evidence

Some work on triage but it need more work to define this as a topic.  SWs as triage workers?  Street triage schemes seem to help those with mental health problems who come in to contact with the police.
Health Research Classification System category Generic Health Relevance
Extra information provided by this PSP
Original uncertainty examples Please look at and compare systems where social workers are the 'front door'/first point of contact and where social workers are handed work from call centres/triage type arrangements
Submitted by Individual survey submissions categorised by Carer, Service User, Other, Group Member, Educator, Manager, Other, Frontline Practitioner, Student, Volunteer.  For full details of the type of submitter for each individual question, please see the spreadsheet of data held on the JLA website.
PSP information
PSP unique ID 0074
PSP name Adult Social Work
Total number of uncertainties identified by this PSP. 61  (To see a full list of all uncertainties identified, please see the detailed spreadsheet held on the JLA website)
Date of priority setting workshop 20 July 2018